We, Carqon BV, established at Koedijkerweg 12A, 3816 BV Amersfoort, the Netherlands, ensure that we process personal data in accordance with privacy laws and regulations, including Regulation (EU) 2017/679 on the protection of natural persons regarding the processing of personal data and regarding the free movement of such data (General Data Protection Regulation), GDPR).

With this statement we inform you about the personal data we process, the processing we perform and your rights as the person involved.

Processing of personal data

Personal data are all data that identify or make identifiable a natural person (the data subject), including a name, (email) address, bank account number, or telephone number.

We may process the following personal data: your name, date of birth, address, email address, telephone number, IP address, and bank account number. The processing that we carry out with these data have different purposes: execution of an agreement (order, contact with the carrier, delivery of your order), carrying out repair work, communication with you concerning an order and/or a query, sending digital marketing messages to our customers and setting up giveaways. These processing operations have a legal basis at all times: they are based on your consent, needed in the context of the execution of an agreement to which you are a party, needed to comply with our statutory (storage) duty or needed to represent our legitimate (company) interest, which we will always weigh against your right to privacy. Where necessary, we conclude processor agreements with parties that carry out certain processing activities for us.

We provide personal data to a number of third parties, if and to the extent that this is necessary for the above purposes: to transporters with whom we cooperate in the context of transporting (parts of) bicycles, to the insurer with whom you take out a cargo bike insurance policy, to banks for the execution of payment orders. With regard to the processing that is based on your consent, you are not obliged to provide us with your personal data. Non-provision of data may result in you not being able to take part in a giveaway, for example. We retain personal data for as long as necessary in the context of the purpose for which the data was collected. We may retain personal data after the purpose of processing has been reached in the context of archiving and/or statistical purposes, whereby we will ensure that we limit the amount of personal data to be retained.

Links to other websites

Our website contains references to social media platforms, including Facebook and Instagram. Our website contains various links to other websites as well. We are not responsible for the content of those websites; the websites concerned are themselves responsible for the content they display and use of the website by visitors.


We will send you the newsletter when you sign up for our newsletter or when you check the 'Receive newsletter' box with your purchase.

You can unsubscribe from the newsletter in the following ways:

  • Click on the link to unsubscribe in each email
  • Go to 'My account' or in the customer area to the Newsletter section and disable the corresponding box
  • After you have unsubscribed, we will delete your e-mail address unless you have expressly agreed to further use of your data or if we reserve the right to a broader use of the legally permitted data and which we inform in this statement.

Your rights

As a data subject, you have the right to request to inspect your personal data. You also have the right to request rectification or removal of personal data, as well as the right to limit the processing related to you, the right to object to the processing and the right to data portability.

If we process (part of) your personal data on the basis of your prior consent, you have the right to revoke this permission at any time. Such withdrawal shall not affect the lawfulness of the processing on the basis of given permission prior to the withdrawal. Requests can be directed to us through the contact details included at the bottom of this Privacy Statement. We will process your request within four weeks. If you believe that your rights regarding data processing are being violated, you have the right to file a complaint with the Dutch Data Protection Authority.

Contact information

If you have any questions or complaints about the way we handle personal data, please contact:
Carqon B.V.
Koedijkerweg 12A
3816 BV Amersfoort

This privacy statement was last modified on: 14 April 2020

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